Terms of service

Last updated: November 2026. Plain-language terms; have them reviewed by a lawyer before relying on them.

The service

KaziDesk provides an AI assistant that answers website visitors using your website content and the notes you provide, and forwards contact requests to you. AI can make mistakes. You are responsible for the information you give it and for checking its answers, and you should not rely on it for emergencies, medical, legal or financial advice.

Your responsibilities

Only connect websites you own or are authorised to use. Tell your visitors, through the widget's built-in notice and your own privacy policy, that an AI assistant is used. Don't use KaziDesk to collect payment card data, health records or other sensitive data.

Plans and billing

Subscriptions renew monthly until cancelled. You can cancel any time; service continues until the end of the paid period. Conversation limits are listed on the pricing page; above the limit the widget switches to a contact form. Our payment provider handles applicable sales tax or VAT.

Refunds

If KaziDesk isn't right for you, ask within 14 days of your first payment for a full refund.

Availability

We aim for high availability but don't guarantee uninterrupted service. If the AI is unavailable, the widget falls back to a contact form so messages still reach you.

Liability

To the extent the law allows, our total liability is limited to the amount you paid us in the three months before the claim.

Changes

We'll email you before material changes to these terms or to your price.