Privacy policy

Last updated: November 2026. This is a plain-language policy; it should be reviewed by a lawyer for your jurisdiction before you rely on it.

KaziDesk ("we") provides an AI website assistant to businesses ("customers"). This policy explains what we collect and why.

Visitors who chat with an assistant

When you use a chat on a customer's website, we process the messages you send, the page you were on, a random visitor id stored in your browser, and a one-way hash of your IP address (used only to stop abuse). If you choose to leave contact details, we pass them to that business so they can reply. The business is responsible for how it uses your details after that.

Messages are processed by our AI provider (Anthropic) to generate replies, and are not used to train AI models. Conversations are kept for 180 days, then deleted. We never sell personal information and we do not use it for advertising.

Please don't share sensitive information in the chat, such as payment card numbers, government ID numbers or health records.

Business customers

We store your account details, your settings and notes, the public pages of your website that the assistant learns from, and billing records. Payments are handled by our payment provider (Lemon Squeezy), which acts as merchant of record; we never see your full card number.

Service providers

Cloudflare (hosting and database), Anthropic (AI replies), Resend (email delivery), Lemon Squeezy (payments). Each processes data only to provide its service to us.

Your choices

To access or delete information about you, contact the business you chatted with, or us. California, Virginia, Colorado and other US state residents, Canadian residents (PIPEDA) and Australian residents (Privacy Act) may have additional rights, which we honour on request.